Return & Refund Policy

Last Updated: October 3, 2026

Thank you for supporting Kaitlyn Hoober Studio. Each print is made with care and produced specifically for your order. Because of this, we’re unable to accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

That said, if something isn’t right with your order, please reach out. We’re always happy to help.

Damaged or Defective Prints

We take great care in preparing each print for its journey to you, but occasionally something may happen during production or transit.

If your print arrives damaged or has a production defect, please contact us as soon as possible, ideally within 7 days of delivery. Please include your order number along with a few clear photos of the print and its packaging.

We’ll review the issue and work with you to find the best resolution. If your print was damaged during shipping or has a production defect, we may offer a replacement or refund.

Incorrect or Missing Items

If you receive the wrong print or an item is missing from your order, please contact us within 7 days of delivery. We’ll be happy to look into it and make sure we get things sorted out.

Returns & Exchanges

Because prints are produced specifically for each order, we’re unable to accept returns or exchanges for:

  • Changes of mind

  • Incorrect size selections

  • Ordering the wrong item

  • Personal preferences regarding color or appearance

Please take a moment to review your selection before completing your purchase. If you have questions about a print or its size before ordering, we’re always happy to help.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow additional time for your payment provider to process the refund and for the funds to appear in your account.

Lost Packages

If your order appears to be lost in transit, please reach out so we can help determine the appropriate next steps. Shipping delays do not necessarily mean a package is lost, and delivery times are ultimately determined by the shipping carrier.

Questions?

If you have any questions about your order or this policy, please don’t hesitate to get in touch.

Kaitlyn Hoober Studio
kaitlynhooberstudio@gmail.com
www.kaitlynhooberstudio.com

We aim to respond within one business day.